Privacy Policy
Last Updated
June 20, 2025
Outline
At Clairo (“we,” “our,” “us”), we are dedicated to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit clairo.com, shop for our eyewear, interact with our services, or communicate with our team.
Information We Collect
We may collect personal information that you voluntarily provide, such as your name, email address, shipping and billing addresses, and payment details. For our eyewear services, this may also include optical prescription information submitted for custom lenses. Additionally, we automatically collect certain technical data, including browser type, device information, IP address, and shopping patterns to help improve our website performance and your overall shopping experience.
How We Use Your Information
We use your information to:
Fulfill and deliver your eyewear orders and manage your account. Verify prescription details to ensure accuracy in lens production. Improve site functionality and customize your shopping experience. Process payments, returns, and customer support inquiries. Communicate order updates, shipping notifications, or promotional offers (only with your consent). Ensure platform safety, integrity, and fraud prevention.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to analyze site traffic, personalize content, and enhance your browsing experience—such as remembering items in your shopping cart. You can modify your browser settings to manage or disable cookies at any time, though some features of the site may be limited.
Data Security
We implement rigorous technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes secure encryption for payment processing and prescription uploads. While no online system can be completely secure, we continuously update our security protocols to meet the highest industry standards for e-commerce.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to our support team at:
