Last Updated: January 2026

Privacy Policy

At Fetchlio, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our interactive dog toys.

We collect information that allows us to provide a seamless shopping experience. This includes data you provide directly and data collected automatically through your browser.

Personal Data: Name, email address, shipping address, and phone number provided during checkout.

Technical Data: IP address, browser type, and device information used to access our site.

Transaction Data: Details about the products you have purchased and the timing of your orders.

Your data is used to fulfill your orders and improve our services. We do not sell your personal information to third parties.

Order Fulfillment: To process payments and deliver your Fetchlio ball to the correct address.

Customer Support: To respond to your inquiries and handle returns or warranty claims.

Marketing: To send you updates about new products or special offers (only if you have opted in).

By using our website, you consent to the collection of your data as described here. We believe in giving you full control over your communication preferences.

Subscription: You may subscribe to our newsletter for pup-parenting tips and discounts.

Customer Support: To respond to your inquiries and handle returns or warranty claims.

Marketing: To send you updates about new products or special offers (only if you have opted in).

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Encryption: We use Secure Socket Layer (SSL) technology to protect sensitive data during transmission.

Payment Safety: We do not store your full credit card details on our servers; payments are processed via secure, PCI-compliant third-party gateways.

To operate efficiently, we partner with trusted third-party service providers. These partners only have access to the information necessary to perform their specific tasks.

Logistics: Sharing your address with shipping carriers to deliver your package.

Analytics: Using tools like Google Analytics to understand how visitors interact with our website.

Our website uses "cookies" to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences.

• Functionality: Keeping items in your shopping cart while you browse.

• Personalization: Remembering your settings for future visits.

• Control: You can choose to disable cookies through your browser settings, though some site features may not function properly.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Order Records: Kept for tax and warranty purposes.

Account Info: Retained until you request the deletion of your account.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

• Notification: Significant changes will be noted by updating the "Last Updated" date at the top of this page.

• Review: We encourage you to review this policy periodically to stay informed about how we are protecting your data.

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us:

By Email: fetchlio@support.com