Return Policy – Vins
At Vins, customer satisfaction is our top priority. If you are not completely
satisfied with your purchase, we’re here to help.
Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused, unworn, and in original condition.
All original tags, packaging, and accessories must be included.
Items purchased on sale or clearance are not eligible for return unless defective.
Non-Returnable Items
Innerwear, bodysuits, or personal care items (for hygiene reasons)
Gift cards
Items damaged due to misuse or improper handling
How to Initiate a Return
Contact our customer support at support@vins.com within 7 days of receiving your order.
Provide your order number and reason for return.
Our team will guide you through the return process.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.
Refund Process
Once we receive and inspect the returned item, we will notify you.
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method.
Exchange Policy
Exchanges are allowed for size or color issues, subject to availability.
Exchange requests must be made within 7 days of delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with
photos for quick assistance.
Contact Us
For any questions regarding returns or refunds, feel free to contact us: