Last Updated: January 2026

Terms of Conditions

Welcome to Fetchlio. By accessing our website and purchasing the Fetchlio Interactive Ball, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

Intended Use: Fetchlio is designed as an interactive toy for dogs. While built for durability, it is not a chew toy and should be used under supervision.

Safety: We recommend regular inspection of the ball for any signs of wear or damage. Discontinue use if the outer shell is breached.

Disclaimer: Fetchlio is not responsible for any damage caused to household property or injury resulting from the misuse of the product.

Free Shipping: We offer free shipping on all orders as part of our current promotion.

Delivery Times: Estimated delivery times are provided at checkout. While we strive for "Fast Shipping," delays may occur due to carrier issues.

Free Shipping: We offer free shipping on all orders as part of our current promotion.

Condition: To be eligible for a return, the item must be in its original packaging.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

We strive to be as accurate as possible with our product descriptions, high-resolution images, and pricing. However, Fetchlio does not warrant that product descriptions or other content are 100% error-free.

• Minor color variations may occur due to digital screen calibrations.

• We reserve the right to update product designs or packaging to improve quality without prior notice.

All orders are subject to acceptance and product availability. Fetchlio reserves the right to cancel any order for reasons including, but not limited to, suspected fraud or pricing errors.

Accepted payment methods include:

• Major credit and debit cards (Visa, Mastercard, Amex).

• Encrypted online payment gateways (PayPal, Stripe, Apple Pay).

• All payments must be cleared in full before shipping.

While we offer "Fast Shipping," all delivery dates provided are estimates. Fetchlio is not responsible for delays caused by external factors.

• Customers are responsible for any local customs duties or import taxes.

• We are not liable for packages lost due to incorrect shipping addresses provided by the user.

We offer a 30-day satisfaction guarantee to ensure your dog loves their new toy. To qualify for a refund:

• The item must be returned in its original packaging.

• Returns must be initiated via our official support email within 30 days of receipt.

• Digital bonuses (like the Free Guide) are non-refundable and carry no cash value.

Fetchlio is not liable for any direct or indirect damages resulting from the use of our products. Users acknowledge that:

• The ball must be used according to the included safety instructions.

• Fetchlio is not responsible for household property damage caused by the ball’s movement.

• Pets should be supervised to ensure they do not ingest any damaged parts of the toy.

Fetchlio reserves the right to modify these Terms & Conditions at any time. Changes become effective immediately upon being posted on this page.

• It is the user's responsibility to review this page periodically.

• Continued use of the website after changes are posted signifies your acceptance of the updated terms.

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us:

By Email: fetchlio@support.com