General Information

Froozly provides ice cream products through this website for personal use only. All products, offers, and services are subject to availability. We reserve the right to modify, update, or discontinue any part of the website or product offerings at any time without prior notice.

Froozly ice cream boxes are prepared fresh and offered based on availability. While we aim to maintain consistency, flavors, packaging, or box combinations may vary depending on stock and seasonal conditions. Any such variation will not affect the overall quality, quantity, or value of the product. Froozly reserves the right to limit quantities or discontinue products without prior notice.

Promotional offers such as “Buy 1 Get 2 Free” are limited-time offers and subject to availability. These offers are applied automatically at checkout and do not require any coupon codes unless stated otherwise. Free boxes included in the offer are of the same size and quality as the purchased box. Offers cannot be combined with other discounts or promotions and may be withdrawn at any time.

All orders must be paid in full at the time of purchase using the available payment methods on the website. Once an order is successfully placed, a confirmation message or email will be sent. Due to the perishable nature of ice cream, orders cannot be changed or canceled after confirmation. Froozly is not responsible for delays caused by incorrect customer information.

Froozly uses temperature-protected packaging to ensure ice cream remains fresh during delivery. Delivery times may vary based on location, traffic, weather, or logistical conditions. While we take every measure to maintain product quality, minor melting due to external factors beyond our control may occur and does not automatically qualify for a refund.

Due to food safety and hygiene regulations, Froozly does not accept returns. Refunds or replacements are only considered if the product arrives damaged, significantly melted, or incorrect. Any such issue must be reported within 24 hours of delivery with clear photo evidence. Froozly’s liability is limited to the value of the purchased product and does not extend to indirect or incidental damages.

If you have questions, concerns, or feedback about these Terms and Conditions, please reach out to us at: support@froozly.com